Perch Insights

Perch Insights is a SaaS-based data and analytics platform that specializes in Customer Experience (CX) business intelligence. Founded in 2022 and headquartered in Waltham, Massachusetts, with an office in Boston, the company operates under the incubation of Full Potential Solutions. It focuses on delivering AI-driven insights to enhance customer service operations and decision-making. The platform aggregates data from various sources, including CRMs, contact centers, and marketing platforms, into a unified semantic layer. Key offerings include real-time analytics for tracking performance and trends, proactive insights for identifying retention challenges, and AI-driven recommendations for optimizing strategies. Perch Insights targets enterprises in sectors like telecommunications and e-commerce, helping them achieve significant improvements in upsell rates, enrollment rates, and customer retention. The company has raised $2.9 million in funding and employs 47 people.