zofiQ

zofiQ is an AI-powered platform tailored for Managed Service Providers (MSPs) to enhance operational efficiency through specialized AI agents. These agents integrate seamlessly with existing Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools, acting as digital co-workers that automate repetitive tasks and adapt to workflows without the need for predefined business logic.

Founded by CEO Lee Silverstone, zofiQ launched its solution in late 2025 after three years of focused development. The platform emphasizes contextual intelligence, leading to significant improvements in technician productivity, reduced escalations, and faster client support. Key offerings include various AI agents such as the AI Service Desk Agent, AI NOC Agent, and Data Analyst Agent, each designed to streamline processes and provide actionable insights. Pricing for the service starts at $449 per month.

zofiQ has partnered with companies like Peak Global Solutions, showcasing how its technology can transform service desk operations and enhance overall efficiency. The platform continues to evolve, with plans for fully autonomous features to further support MSPs.