Voiceops

VoiceOps is an AI-powered coaching enablement platform based in San Francisco, California. Founded in 2016, the company specializes in transforming customer conversations into actionable insights for call centers and sales teams. With $11.22 million in funding, including a recent $5 million round in March 2025, VoiceOps serves various industries such as financial services, consumer lending, insurance, education, travel, and hospitality. The company offers a suite of AI-driven tools designed to enhance call center operations. Its Coaching Enablement Platform automates personalized coaching for sales representatives by analyzing all customer interactions and providing targeted feedback. VoiceOps Synthesis converts call data into narrative-driven insights, while real-time compliance monitoring flags regulatory issues during live calls. The Customer Intelligence Engine extracts actionable insights to improve conversion rates and customer experiences. VoiceOps emphasizes rapid deployment and continuous learning, ensuring its solutions align with each client's unique needs.