Viable

Viable is an AI-driven company that specializes in analyzing customer feedback to provide actionable business insights. Its platform transforms unstructured qualitative data, such as customer reviews and survey responses, into valuable information that helps businesses understand customer sentiment and prioritize strategic actions. Viable utilizes advanced AI technology, including proprietary models and GPT-4, to automate the analysis process, allowing companies to save time and eliminate manual data handling. The platform offers customizable insights tailored to specific business objectives, enabling users to focus on areas like improving Net Promoter Score (NPS) and reducing customer churn. Viable integrates with popular customer engagement tools such as Zendesk and Intercom, and supports data import through various methods, including CSV files and APIs. Its core product includes automated reports and unlimited user access, making it suitable for teams looking to enhance customer experience and drive product innovation through data-driven decisions.