UserVoice

UserVoice is a Software-as-a-Service (SaaS) company that specializes in customer feedback management and product development tools. Founded in 2006 and operational since 2008, it is headquartered in San Francisco, CA, with an additional office in Raleigh, NC. UserVoice serves over 3,500 businesses worldwide, helping them streamline the analysis of customer feedback and prioritize product development. The platform offers various features, including feedback collection through forums and widgets, a SmartVote system for prioritizing ideas, and tools for aligning feature development with customer demand. UserVoice also provides a HelpDesk solution that includes support ticketing, a knowledge base for self-service resources, and tools to measure customer loyalty through Net Promoter Score (NPS). With a focus on user engagement and retention, UserVoice enhances collaboration between product teams and customer support, making it easier for businesses to make data-driven decisions.