MindTouch

MindTouch is an AI-powered knowledge management platform tailored for customer service operations. It enhances agent workflows and boosts customer self-service capabilities. The platform focuses on knowledge management, allowing organizations to streamline processes and optimize their knowledge bases.

Key features include customer self-service history, which provides agents with insights into how customers have sought answers prior to submitting support cases. MindTouch also offers enterprise and federated search capabilities, enabling centralized search indexes and integration with various enterprise systems, such as SAP Service Cloud. Additionally, it includes authentication and security features like SAML SSO for secure access, along with administrative tools for managing permissions and system configurations.