Flip

About

Flip CX, Inc. is a software company that provides a voice AI experience for businesses, enhancing customer service through automated call management. Formerly known as RedRoute, the company focuses on optimizing phone interactions, allowing brands to engage in meaningful conversations with customers at scale. Flip CX is supported by notable investors, including those behind Attentive, Ada, and Amazon Alexa. The company offers a plug-and-play SaaS solution suitable for businesses of all sizes. Its services include a Listen Mode that analyzes incoming calls to identify customer intents, enabling automation based on client preferences. The platform is designed for easy implementation, featuring pre-built flows and AI training, which allows businesses to quickly adopt the service without the need for extensive bot development. Flip CX also provides over 80 native integrations with various systems, enhancing its functionality across different industries such as retail eCommerce, transportation, and healthcare.