Endear

Endear is an AI-powered customer relationship management (CRM) platform tailored for retail businesses. Founded in 2019 by Leigh Sevin and Jinesh Shah, the company is based in New York City and has a team of around 15 employees. Endear has successfully raised $8 million in funding, with the latest round contributing $6 million.

The platform offers a range of features designed to enhance customer engagement and drive sales. Key capabilities include AI-powered customer notes, appointment management for in-store and virtual meetings, and omnichannel messaging that automates communications via SMS, email, and WhatsApp. Endear also provides tools for customer data unification, sales attribution, performance tracking, and team collaboration, all aimed at creating personalized interactions based on customer preferences and purchase history. The solution integrates easily with existing retail systems, making it user-friendly for staff without requiring AI expertise. Endear serves top omnichannel fashion brands, with clients like Rowan and Rebag benefiting from its efficient onboarding and support.