CloudWave

About

CloudWave is a global cloud communications and contact center consultancy based in North Sydney, Australia. Founded in 2013, the company specializes in cloud contact center integration, serving enterprise clients across the Asia Pacific and beyond. With operations in over 13 countries, CloudWave has established itself as a leader in the industry, recognized as an advanced tier AWS solution partner and the only Twilio Gold Partner in the APAC region. The company offers a range of AI-powered customer experience solutions, including cloud contact center strategy and consulting, backend architecture design, and cloud communications infrastructure. CloudWave also provides ancillary services such as workforce management, quality management, and analytics. Their innovative product, NeonNow, enhances user experience on AWS's contact center platform. With a focus on cost reduction and tailored solutions, CloudWave handles over 100,000 customer interactions weekly, demonstrating its significant operational scale.