Virsae

Virsae is a technology company based in Auckland, New Zealand, founded in 2013 by Tony Jayne and Ross Williams. The company specializes in an AI-powered, cloud-native Service Management platform known as Virsae Service Management (VSM). This platform is designed for monitoring, managing, and optimizing enterprise Unified Communications (UC) and Contact Center systems.

VSM acts as a virtual engineer, providing diagnostics and analytics to enhance performance in Contact Center and UC environments. It utilizes machine learning and AI to process vast amounts of data, enabling proactive issue resolution and improved productivity. The platform integrates seamlessly with major systems like Avaya, Genesys Cloud, Cisco, and Microsoft Teams. Virsae's solutions are tailored for Managed Service Providers and enterprises, focusing on high availability and cybersecurity compliance. The company has achieved significant growth, serving hundreds of customers globally and recognized as one of the fastest-growing tech companies in the Asia Pacific region.