Thena

About

Thena is an AI-powered B2B customer support platform that centralizes communication across various channels, including Slack, Microsoft Teams, email, and web widgets, into a unified ticketing system. Founded in April 2022 by Ankit Saxena, Govind Kavaturi, Mike Molinet, and Unmukt Raizada, Thena aims to streamline customer engagement workflows for modern enterprises. The platform features AI-driven ticketing that automatically converts customer messages into actionable tickets, along with multi-channel integration for real-time synchronization. It also offers workflow automation to triage tickets and provide actionable insights, as well as a flexible API for seamless integration with third-party tools. Thena serves high-growth technology companies, helping them manage cross-channel support efficiently and improve customer satisfaction.