Stylo

About

Stylo is an AI-powered customer support platform that specializes in integrating with Zendesk to automate repetitive tasks and enhance agent efficiency. Founded by CEO Austin Emser and CTO Josh Horowitz, the company is based in New York, with connections to Boulder, Colorado. Stylo's tools leverage proprietary machine learning models and technologies like ChatGPT to analyze customer communications directly within Zendesk tickets. The platform offers several key features, including Stylo Assist, which helps understand customer issues and draft responses in the brand's voice, and Stylo Sentiment Scores, which assesses customer sentiment and prioritizes urgent issues. Other offerings include Stylo Voice AI for summarizing calls, and Stylo Scribe and Scorecard for building knowledgebases. Stylo is designed to help customer service teams reduce ticket handling time while maintaining high response quality. Pricing starts at $450 per month after a free trial.