Staircase AI

Staircase AI is a customer intelligence and analytics platform based in Topanga, California, founded in 2021. The company specializes in using machine learning to analyze customer communications and product usage. Its platform predicts churn risks, identifies growth opportunities, and delivers sentiment and health scores, helping customer success and sales teams strengthen relationships and drive retention.

The core platform automatically processes thousands of digital engagements, providing insights on relationship health, customer sentiment, and trending topics. Key features include churn predictions, health scores, and executive dashboards that highlight at-risk accounts and performance metrics. Staircase AI integrates seamlessly with Gainsight, allowing for unified access to data and insights.

Staircase AI primarily serves customer success leaders, sales leaders, and professional services sectors in B2B businesses. The platform enables users to monitor dashboards for proactive issue spotting, optimize performance, and enhance resource allocation. In August 2024, Staircase AI was acquired by Gainsight and now operates as Insight Agent within the Gainsight ecosystem.