Operata

Operata is a customer experience observability and assurance platform that specializes in optimizing cloud contact center performance. The company offers AI-driven tools to monitor, analyze, and enhance voice interactions, ensuring high-quality experiences for both customers and agents. Founded by Andy Scott, John Mitchem, and Romilly Blackburn, Operata targets enterprises in sectors such as insurance, telecommunications, energy, and banking. The platform provides end-to-end monitoring of voice interactions, capturing data throughout the call journey to identify performance bottlenecks. It delivers AI-powered insights for optimizing call quality and reducing operational costs. Operata is part of the AWS ISV Accelerate Program, facilitating seamless deployment for AWS-based contact centers. The company has achieved SOC2 Type 1 certification, highlighting its commitment to security and operational compliance. Operata serves global enterprises, including Telstra, HealthDirect Australia, and Trustpower, and is focused on scaling operations amid rapid international growth.