OpenSpan - Now Pegasystems

OpenSpan, now part of Pegasystems, specializes in robotic process automation (RPA) and workforce analytics software. The company focuses on automating repetitive desktop tasks for customer service representatives, which enhances productivity and customer experience while lowering operational costs. Its technology has been integrated into Pegasystems’ offerings, improving customer engagement and process automation. OpenSpan provides robotic automation to streamline routine tasks like data entry and form filling. Its workforce analytics tools offer insights into desktop activity, helping optimize workflows and agent performance. The integration with Pegasystems enhances these capabilities with case management, AI-driven customer service, and low-code automation platforms. OpenSpan's solutions have been deployed on over 200,000 desktops at major global enterprises, including notable clients such as BankWest and Fannie Mae. Under Pegasystems, OpenSpan's technology supports AI-driven automation, real-time conversation analysis, and cloud-native deployments, contributing to innovative solutions for financial institutions and beyond.