Mattersight Corporation

About

Mattersight Corporation is an enterprise analytics company based in Chicago, specializing in the analysis of customer and employee interactions. Founded in 2006, the company offers Behavioral Analytics services, including Predictive Behavioral Routing, Performance Management, and Predictive Analytics. These services aim to enhance customer routing, improve operational performance, and forecast future outcomes for both customers and employees. The company utilizes proprietary algorithms and behavioral models to deliver its solutions through a Software as a Service (SaaS) model. Mattersight focuses on creating exceptional conversation outcomes in contact centers, emphasizing innovation and a people-centric approach. Its services are utilized by various industries, including healthcare, insurance, financial services, telecommunications, and more. In 2018, Mattersight was acquired by an affiliate of NICE Ltd., a leader in enterprise software solutions.