Keatext AI

Keatext is a Montreal-based AI-powered text analytics platform founded in 2010. The company specializes in synthesizing large volumes of unstructured customer feedback from various channels into actionable insights through a cloud-based dashboard. Keatext launched its SaaS platform in 2015, focusing on delivering business impact with a team skilled in natural language processing, software engineering, and product development.

The platform analyzes text data from sources such as NPS surveys, online reviews, support tickets, and social media, providing a comprehensive view of customer experience. Key features include identifying satisfaction drivers, automating data enrichment, and rapidly synthesizing feedback into insights. Keatext supports multilingual analysis and offers automatic visualizations, correlations, and report sharing, making it a valuable tool for marketing, customer experience, and HR teams. The company serves a diverse clientele, including the Quebec government, American Express, and NASA.