Empath

Empath is a training and education platform tailored for Managed Service Providers (MSPs), launched in 2023. It focuses on upskilling talent and promoting career growth within the MSP industry. The platform offers customizable onboarding processes, skill development courses for both entry-level and experienced professionals, and plans to integrate AI tools for personalized learning experiences. Empath currently partners with around 200 MSPs and aims to expand its reach significantly by 2025. The platform fosters a community-driven ecosystem that encourages collaborative learning and engagement through gamification features. It also provides analytics and management tools, including integration with Professional Services Automation (PSA) tools, to help MSPs align training with their operational workflows. Empath's unique approach addresses the specific needs of MSPs, offering clear career pathways and a human-centered focus to enhance service delivery.