Collab.

About

Collab is a contact center software provider with over 20 years of experience, operating in more than 40 countries. Founded in Portugal, the company combines European engineering with a global approach to deliver AI-driven solutions that enhance customer interactions. Collab focuses on balancing automation with human connection, ensuring that service remains empathetic and effective. The company offers a modular platform suite that supports omnichannel communication, integrating voice, chat, and messaging without losing context. Key products include OneContact CC for managing interactions, OneContact PBX for voice infrastructure, and Nubitalk Cloud for cloud-based services. Collab also provides AI tools like Agent Assist for real-time support, voice and chat bots for automating routine queries, and sentiment detection for understanding customer emotions. With a commitment to agent engagement and performance optimization, Collab serves over 600 businesses across various industries, including telecom, banking, healthcare, and retail.