ClearFeed

About

ClearFeed is an AI-powered conversational support platform founded in 2021 and headquartered in Bengaluru, India. The company enhances Slack and Microsoft Teams by creating centralized hubs for customer support, employee helpdesks, IT, engineering, and sales operations. ClearFeed integrates AI to streamline and automate requests across departments, helping organizations improve efficiency and collaboration. The platform offers omni-channel support, unifying requests from various sources like Slack, Email, and Web Chat. Key features include a ticketing system, GPT-powered answers that resolve over 30% of queries, and AI-driven triage channels for prioritizing requests. ClearFeed also provides automated workflows and integrates with popular tools such as Zendesk, Jira, and Salesforce. With over 100 organizations and more than 10,000 users globally, ClearFeed focuses on turning unstructured chat data into actionable insights, fostering a culture of innovation and rapid response.