Cinareo

About

Cinareo Solutions Inc. is a Canadian SaaS company founded in 2022 and based in Ontario. The company specializes in AI-driven, cloud-based workforce management and capacity planning software tailored for multi-channel contact centers. Their platform enhances existing workforce management and CCaaS systems by providing data-driven forecasting, scenario modeling, and optimization across various operational areas. Cinareo's innovative platform offers multi-channel capacity planning that utilizes AI and statistical models for accurate forecasting, scenario modeling for rapid decision-making, and financial analysis for budgeting and cost insights. It also supports recruitment and training planning, ensuring organizations can effectively manage staffing needs. The solution is designed to integrate seamlessly with any WFM platform, making it adaptable for diverse operational environments. Cinareo serves global contact centers across various industries, including financial services, telecom, travel, utilities, retail, and government. The company focuses on organizations with variable demand and labor-intensive operations, partnering with CCaaS and WFM providers to facilitate smooth data integration.