Callvu

About

Callvu is a no-code customer experience automation platform based in Wilmington, Delaware. Founded in 2012, the company specializes in creating intelligent, omnichannel digital customer experiences without the need for coding expertise. Its main offering is the FICX CX Platform, which provides an end-to-end solution for designing and deploying digital self-service experiences across various customer channels. The FICX CX Platform includes features such as AI-powered service bots, visual interactive voice response (IVR) technology, and tools for real-time collaboration between customers and support agents. It supports multiple channels, including web, mobile, voice, and messaging, and offers capabilities like workflow automation and real-time analytics. Callvu's solutions aim to reduce support costs significantly while enhancing customer satisfaction, with many clients reporting substantial improvements shortly after implementation. Callvu serves a diverse range of industries, including telecommunications, banking, and healthcare, with notable clients such as AT&T and the National Bank of Canada. The company boasts a high client retention rate and has experienced significant growth, serving millions of customers each month.