BestDoc

About

BestDoc is a healthcare technology company based in Kochi, Kerala, India, founded in 2016. The company specializes in SaaS-based patient experience and engagement solutions for hospitals and clinics, primarily serving clients in India and the UAE. BestDoc began as a marketplace for doctor appointments but shifted its focus in 2018 to provide B2B solutions that enhance patient experience management. The company offers a range of modular and customizable products designed for both outpatient and inpatient journeys. Key offerings include BestDoc Practice, which manages appointment scheduling, registration, and teleconsultations, and BestDoc Concierge, which focuses on non-clinical patient experience management. BestDoc also provides omni-channel patient feedback software to collect and analyze feedback. Their solutions are HIPAA compliant and integrate seamlessly with hospital information systems. BestDoc serves over 200 hospitals and clinics, managing millions of patient engagements and significantly improving operational efficiency and patient satisfaction.