AppHelp by AppDirect

About

AppHelp by AppDirect is a premium IT helpdesk and technical support service that supports businesses in cloud adoption, onboarding, and customer retention. It combines specialized human agents, remote support tools, and automation to provide comprehensive support throughout the customer journey, enhancing service delivery and turning support into a revenue-generating function. Originally part of Radialpoint, AppHelp was acquired by AppDirect in 2016 and rebranded to align with AppDirect's cloud service commerce platform. Headquartered in Montreal, Quebec, AppHelp focuses on powering technical support for cloud services, IoT devices, and digital solutions globally. Its offerings include a wide range of IT helpdesk solutions, omni-channel support, and specialized agents trained in various technical areas. AppHelp targets communications service providers, software companies, and enterprises of all sizes, integrating seamlessly into AppDirect's marketplace for efficient deployment.