Telax is a cloud-based contact center software provider that specializes in Contact Center as a Service (CCaaS) solutions. Founded in 1999 and headquartered in Toronto, Ontario, Telax was acquired by Intermedia in August 2019. The company offers scalable, cloud-hosted call center solutions that streamline customer interactions and reduce IT dependencies.

Their cloud contact center platform includes features such as inbound and outbound call management, virtual queuing, unified messaging, and screen pops. Advanced capabilities like outcome-focused routing, real-time customer insights, and a progressive dialer enhance efficiency. Telax’s solutions are customizable for businesses of all sizes, accommodating fluctuating call volumes. They serve a diverse range of industries, including telecommunications, government, and education, and target Communications Service Providers looking to enter the contact center market. Telax emphasizes carrier-grade reliability, security, and a fully cloud-based deployment model.