Changing Paces was the first Disability Awareness Training Firm in Ontario to have developed, tested and implemented an Accessible Customer Service Training program.

Trish Robichaud developed that training program in response to the Accessibility for Ontarians with Disabilities Act (AODA) and the Customer Service Standard’s training requirement. It has been highly regarded across the province by countless municipalities, private sector companies, and non-profit organizations.

Trish is a multiple award-winning Disability Inclusion Coach, Author, Facilitator, Advocate & Motivational Speaker who lives with multiple sclerosis, heart disease and bipolar disorder. She is the owner and founder of Changing Paces.

Trained in the facilitation of adult education, support counselling, self-advocacy, social action and life skills, Trish has been providing coaching, counselling and advocacy support to people with chronic illness or disability for well over two decades. She has been facilitating disability awareness training and consulting with organizations for over 10 years.

Her most profound passion is helping employees with disabilities remain in the workforce. Most problems in the workplace come from a breakdown of communication – and many communication problems are rooted in disability.

Hearing loss, change in vision, fluctuating cognition, energy, motivation & irritability can all have a profoundly negative effect on productivity & effectiveness if left unaddressed, and they’re all invisible.

DISABILITY INCLUSION COACHING for employees and their supervisors can cut through the stress, calm the tension and build support for that employee to return to a level playing field.