zofiQ is a technology company that specializes in artificial intelligence solutions aimed at enhancing business analytics and IT service management, particularly for Managed Service Providers (MSPs). The company offers AI-driven automation tools that serve as intelligent copilots for MSP teams, allowing them to manage IT services more efficiently without manual workflow configuration.
One of zofiQ’s key products is the AI Service Desk Agent, which integrates with leading Professional Services Automation (PSA) platforms like ConnectWise and Autotask. This AI-powered assistant provides contextual intelligence to help technicians resolve issues more quickly. Additionally, the AI Copilot automates tasks such as ticket triage and network operations center monitoring, continuously learning from successful resolutions to improve the organizational knowledge base. zofiQ’s platform automates essential MSP tasks, enhancing productivity and reducing ticket escalations, ultimately enabling teams to manage more endpoints and improve customer satisfaction.