QHA, First Impressions Last, is a hospitality-focused business consultant based in Kelowna, BC. Founded in 2017, the company operates with a small team dedicated to delivering exceptional results. QHA emphasizes adaptability and openness to new ideas and technologies in its approach.

The company specializes in hospitality assessments, focusing on staff engagement, staff retention, and customer recognition and satisfaction. QHA also offers Employee Quality Recognition (EQR) assessments to enhance employee involvement and improve customer experiences, ultimately driving profitability for businesses in the hospitality sector. QHA serves a growing clientele within this industry and maintains an active presence on social media to share insights into its services and mission.