Cinareo is a Toronto-based data analytics company that focuses on AI-driven solutions for workforce management and capacity planning in contact centers. Founded by Karen Elliott and Dr. Mark Alpern in late 2022, Cinareo has quickly gained recognition, winning the 2023 SheBoot competition grand prize and becoming a premium application within the Genesys AppFoundry in 2024.

The company offers a comprehensive platform that includes capacity planning, financial planning, support staff planning, and recruitment and training. Cinareo’s solutions help contact centers efficiently allocate resources, analyze budgets, and determine staffing needs to enhance agent performance. Designed to complement existing Workforce Management platforms, Cinareo’s approach is adaptable for various contact center operations, supporting multi-channel and multi-skilling environments. With $1 million in pre-seed funding, Cinareo is committed to improving capacity planning in the contact center industry.