Month: November 2025

CrossConcept was founded in 2010 by industry leaders that implemented, customized and supported Professional Services Automation (PSA) software for leading PSA vendors since the segment emerged in the 1990’s. Between the founders and subsequent employees, CrossConcept has centuries of combined experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand, but the challenges are always similar:

° Excessive software complexity and unwanted features

° Software that demands more discipline than the organization’s maturity supports

° A focus on processes for the back office, not the front-line worker

CrossConcept launched our Continuum PSA SaaS solution in 2017 explicitly to address these issues. It contains a carefully curated feature set with only the tools that service organizations actually use. Its user interface is laser-focused on minimizing clicks and on being intuitive. Front-line employees find it helpful to their personal needs, rather than an imposition by the back office. This focus on effective simplicity colors not only the CrossConcept Continuum product but all aspects of doing business with our company. For example, it is evident in the simplicity of our pricing structure, or in the ease (self-service) with which our customers can adjust license counts in real-time as their headcounts go up or down

In 2018, CrossConcept’s amazing work was recognized by both the TopChoiceAwards and ThreeBestRated for their innovative mindset and outstanding service. CrossConcept took home the award for “Best IT Service” from both awarding companies.

Welcome to Maze Intel, a cutting-edge investigative and intelligence firm that offers bespoke solutions to businesses and individuals seeking to navigate the complexities of modern-day corporate, personal, and legal challenges. Our team led by founder Lynne Perrault, has extensive experience in regulatory enforcement, fraud prevention, compliance, and open-source investigations. We pride ourselves on delivering top-quality services to clients across North America and beyond.

Telax is a cloud-based contact center software provider that specializes in Contact Center as a Service (CCaaS) solutions. Founded in 1999 and headquartered in Toronto, Ontario, Telax was acquired by Intermedia in August 2019. The company offers scalable, cloud-hosted call center solutions that streamline customer interactions and reduce IT dependencies.

Their cloud contact center platform includes features such as inbound and outbound call management, virtual queuing, unified messaging, and screen pops. Advanced capabilities like outcome-focused routing, real-time customer insights, and a progressive dialer enhance efficiency. Telax’s solutions are customizable for businesses of all sizes, accommodating fluctuating call volumes. They serve a diverse range of industries, including telecommunications, government, and education, and target Communications Service Providers looking to enter the contact center market. Telax emphasizes carrier-grade reliability, security, and a fully cloud-based deployment model.

Since 2006, CCi has leveraged their auto claims industry expertise and vast data warehouse to establish the most trusted platform for their partners to capitalize on market opportunities for their businesses or industry solutions.

CCi is an established and highly respected partner to the North American auto body repair industry through secure digital solutions. In becoming the most trusted source, CCi understands the industry’s current requirements and direction while looking ahead to anticipate future needs in an agile market leading manner.

In addition to our success in the North American markets, CCi has a culturally diverse team and proven global technology capabilities which will be leveraged to expand into other markets with their market-leading scalable infrastructure.

Propel is an Atlantic Canadian organization based in Saint John, New Brunswick, that serves as an online accelerator for technology startups. Founded in 2003, Propel’s mission is to support tech startups by providing essential tools, coaching, and networking opportunities to help them grow on a global scale.

The organization offers a structured program divided into two main steps: Vision & Validation, aimed at startups with minimal revenue, and Traction & Growth, designed for those with validated products and sustainable revenue. Propel also provides strategic consulting, market research, and technology development, connecting startups with a network of mentors, investors, and industry partners.

By joining Propel, startups gain access to a collaborative community that fosters teamwork and mutual support. This network includes global investor contacts and a growing list of alumni, all contributing to a vibrant startup ecosystem in Atlantic Canada.